Do the people who work in the places that you clean ask you to do things? A client is not happy with some of the things that Rene does when he cleans the offices. Listen and find out what she wants Rene to do. You will practise language for checking instructions.

Tasks

Task 1 - can you do me a favour?

Task 2 - complete the sentences

Task 3 - questions and answers

Transcript

Customer: Hi, How are you?

Rene: Fine thanks, and you?

Customer: Yeah, I'm alright, thanks. Erm, can I just ask a couple of favours?

Rene: Yes, What can I do for you?

Customer: Thanks you. The bins.... Can you just put them under the table, once you've emptied them, please

Rene: The bins? What do you mean?

Customer: Well, I keep finding them in the middle of the room, can you just put them under the tables, please

Rene: Sorry. What would you like me to do?

Customer: Once you've emptied them, just put them underneath the desks.

Rene: Ah! Okay. Sorry about that. So, you want me to put them under the table?

Customer: Yes that's perfect, thank you.

Customer: And, er, the other thing we just... we need some more toilet paper in the ladies.

Rene: Ladies? What do you mean?

Customer: In the ladies toilets. We've run out of toilet paper, we just need some more.

Rene: Sorry. What would you like me to do?

Customer: Just get more paper for the ladies' toilets?

Rene: Ah! OK. Toilet paper. Sorry about that. So, you want me to get some more?

Customer: Yes please.

Downloads

Comments

  • What things do customers ask you to do?
  • What do they ask you to do most?
  • What is the strangest thing a customer has asked you to do?

Add a comment below to tell us