Listen to a charity shop worker talking to a customer and practise your listening comprehension. You are going to listen to a conversation between a customer and Helen, a volunteer working in the charity shop.
▶Task 1 - comprehension
▶Task 2 - what can you remember?
Helen Hi, good afternoon. Can I help you?
Customer Yeah, I’ve got a bag of stuff here, there’s some CDs and books and clothes, and I’ve also got an old radio. Can you take things like that?
Helen I’m afraid that radios we’re not able to sell. But, we can, if you like, send them for recycling.
Helen Or you might prefer to, you know, take it back and, because if it can be used, you might not want to have it recycled.
Customer OK, do you think other shops would be able to sell them?
Helen Possibly. It depends on whether they’ve got anybody who can test electrical items…
Helen …to ensure that they’re working. We’re not allowed to sell them. We don’t have anybody here who can test them.
Customer OK, thanks. And, also, at home I’ve got a lot of old photo albums that are empty. Would you sell them, or would they just be recycled?
Helen If they’re in good condition, we would certainly sell them, yes.
Customer OK, OK, so I’ll bring them in next time. I’ve got quite a bag here, if you want to take that.
Helen Right. Thankyou very much indeed.
Customer OK, thankyou.
Helen Do you know about the Gift Aid scheme?
Customer Mm, I don’t, no.
Helen If you sign up for the Gift Aid scheme, Oxfam is able, and if you’re a UK tax payer, Oxfam can get 28p in the pound more for each item that we sell…
Customer Oh, that sounds like a good idea.
Helen For each donated item.
Customer OK, have you got a form I can fill in?
Helen Yes, so here’s the form and my colleague over there will help you.
Customer OK, thanks very much. Thankyou.
- Do you do voluntary work or would you like to do become a volunteer? Do you shop in charity shops? Why not post a comment? Have you tried the other activities in this series about working in a charity shop?