T = Trudie; L = Laura
T So, Laura. Can you tell me what happens in a typical day of your life?
L Um, a typical day… wake up, prepare my sons to go to school. I left them in the school and I go to work. I read the notes in the house if they left me notes and I do my work.
T So, they leave you notes sometimes, do they…?
L Sometime, yeah.
T What do they say in the notes?
L Er, sometimes to do the windows and sometimes to do the patio and things.
T So, instructions?
L Instructions, yeah.
T OK. So when you finish your job, what do you do then?
L Um, depends on the day. Sometimes I go to look the shopping around, and I go home and cooking the lunch and dinner, and after pick up my kids from the school and help them do their homework and…
T So, that’s good… the work fits in with your family life?
L Yeah, yeah.
T That’s really good. So, what do you like most about your work?
L Um, be my own boss.
T That’s nice isn’t it?
L Yeah. And have the time for my family, to be with my…hours.
T So, Laura, is there anything you don’t like about the job?
L Um, there’s not much I don’t like. Sometimes I find hard, hard work but, it’s most, the things I like than dislike.
T That’s good. And is there a difficult part of the job? Is there something you’d say was the most difficult, or challenging part of the job?
L The difficult part is sometimes when they left me notes, I can’t understand properly. The reading part. But now I got the English class to improve my reading
T Right, yeah. I can understand that. So, I’m going to ask you about the future now. Um, I don’t know if you’ve thought about the future, but where do you want to be in five years?
L Ah, in five years, I wish to have my own business.
T Ah, will you employ other cleaners?
L Yeah, maybe, I can do that… to have my own company, of cleaning.
T That would be wonderful!
L Yeah.
T Oh, best of luck with that. And if somebody else, one of our listeners is thinking, or perhaps they are doing cleaning now or they are thinking of cleaning, is there any advice you could give to them about being a self employed cleaner?
L The advice I can give is, the best way to share the time with the family and you be your own boss and you can work easily? Easy?
T Easy. Yeah, yeah, yeah.
T So, Laura. Could you describe a typical client of yours to me?
L The people, typical client is… they are very friendly persons. They are people who understand me. Sometimes when I can’t do my job, just I can call them to said I can’t came and to do another day and they are – yeah – friendly and…
T So, if one of your children, for example, can’t go to school, if they’re sick, you phone your clients, and they’re OK?
L Yeah,.
T What do they say?
L Um, ….they say it’s OK. I can come another day, next day or next week… er or one…
T That’s nice. Yeah, good. And how do you get your clients?
L I get my clients… to advertise myself, and someones, the people recommend me.
T Absolutely. And, the last question! How do you know if your clients are happy with your service?
L I know because I talk to with them and I ask if everything’s OK. If they are happy with the job and I tell them if is something wrong, if is something missing, just they let me know and… I like to, to talk, and ask if they are happy or they are dislike myself.
T Oh, I don’t think anyone could dislike you! Well thank you ever so much for that, Laura. That’s brilliant and best of luck and I hope you have a thriving business in five years time.
L Oh, thank you.
T OK then. Thank you then.
L Thank you, too.
T Bye bye.
L Bye.
