Customers paying

Watch these three customers paying, what did they order?

Tasks

Task 1 - receipts

After paying the bill, a customer might ask for a receipt. Here are examples of receipts from the British Council deli counter. Watch the videos again.

Click to see the receipts

Do these receipts belong to any of the customers above?

Task 2 – how many words 1?

Watch the video of the first customer again. She is paying for the food she ordered at the deli counter. In this activity you have to listen very carefully and count how many words the cashier says. This gives practice in listening for detail.

Task 3 – how many words 2?

Watch the video of the second customer again. She is paying for the food she ordered at the deli counter. Listen very carefully and count how many words the cashier says. This gives further practice in listening for detail.

Task 4 – how many words 3?

Watch the video of the third customer paying again. Listen very carefully and count how many words the customer says.

Transcript

1st customer

Customer:        Hello. 

Cashier:           Hello, miss.

Customer:        Hi.

Cashier:           Alright?

Customer:        It’s a chicken salad sandwich.

Cashier:           Chicken salad sandwich. Any extra filling?

Customer:        No, just spinach was the salad.

Cashier:           Lovely, thank you very much. That’s going to be £2.50, please.

Customer:        Thank you.

Cashier:           £2.50 - thank you very much. Lovely, thank you so much – your change.

Customer:        Thank you very much.

Cashier:           Thank you very much. Enjoy.

Customer:        Bye.

2nd customer

Customer:        Hello.

Cashier:           Hello, miss.

Customer:        I just have a salad and some feta cheese and harissa.

Cashier:           Lovely, thank you very much, miss. That’ll be £4.50, please.

Customer:        Thank you very much.

Cashier:           Thank you so much. That’s your 50p change. Thank you very much. Enjoy your lunch.

Customer:        Where are the forks? The forks?

Cashier:           The forks are right behind you.

Customer:        Thank you.

Cashier:           Enjoy your lunch. Thanks.

3rd customer

Customer:        Thank you.

Cashier:           Hello. Good afternoon.

Customer:        Right, I’ve got a tuna sandwich here – tuna, prawn and tomato and lettuce.

Cashier:           Lovely. Thank you very much, miss.

Customer:        Can I have a receipt for these?

Cashier:           Yes, ma’am.

Customer:        Thank you.

Cashier:           That’s going to be £2, please.

Customer:        OK.

Cashier:           Thank you very much. £3 here change.

Customer:        Thank you.

Cashier:           And your receipt.

Customer:        Can I have a napkin as well?

Cashier:           Yes, ma’am, right there. Thank you so much. Enjoy. Thanks.

Downloads

Comments

Were you surprised by how often the cashier and the customers say ‘thank you’? These films show real-life situations. It is quite normal in the UK for waiting staff and customers to say ‘please’ and ‘thank you’ more than once. 

How do waiting staff and customers show politeness in your country/region?

Add your comments below to share with us.

Now try our next resource: Counter service: taking payments 2