Watch the video of four customers in a restaurant. What is wrong with the bill? Does the waiter change the bill?
Do you think the customer left a tip?
▶Task 1 - Missing words
Listen again and complete the phrases.
▶Task 2 - Matching phrases
Listen to the two short dialogues between waiting staff and customers.
Match the two halves of the waiter’s phrases as you listen again to both dialogues.
Customer 1: Thank you. Oh I’m sorry, but was the escalope £6, I thought?
Waiter: I do apologise, but that is a promotion we do during lunchtime not during the dinnertime.
Customer 1: Oh, OK.
Customer 2: It’s not very clear on the menu, is it?
Customer 1: No, no. That’s a shame.
Waiter: Well, it does say on the menu. If you look at the bottom on the right side it does say that the promotion’s only at lunchtime. I do apologise.
Customer 1: Oh OK. No, that’s fine. Thank you very much. Thanks.
Waiter: Was everything OK, Madam?
Customer: Delicious, thanks.
Waiter: Good. Would you like some tea or coffee?
Customer: No thanks. Can I have the bill now, please?
Waiter: Yes, of-course.
Waiter: Here’s the bill, Madam.
Customer: Thank you. Can I pay by American Express?
Waiter: I’m sorry we don’t accept American Express. We take Visa or Mastercard.
Customer: It’s OK, I’ll pay cash. Is service included?
Waiter: Yes it is. (pause) Thank you. I’ll get your change.
Customer: Don’t worry. Keep the change.
Waiter: Thank you very much.
Customer: You’re welcome. Goodbye.
Waiter: Thank you. Goodbye.
Customer: Could you bring the bill, please?
Waiter: Certainly. Was everything all right with your meal?
Customer: It was fine, thanks.
Waiter: I’ll get your bill.
Customer: I’ve been overcharged for the main meal. We had two chicken dishes, not fillet steak.
Waiter: Oh, I’m terribly sorry. I’ll get that sorted out immediately.
Waiter: Apologies for that. We’ve taken one main dish off your bill.
Customer: Just as well I checked. So how much is it now?
Waiter: It’s £34.90, including service charge.
Customer: And do the waiters get the service charge?
Waiter: Yes we do.
Customer: OK, I’ll pay with Visa.
Waiter: That’s fine. Could you put your PIN number in and press enter, please.
Customer: Can I have a receipt for that?
Waiter: Yes, of-course. Here you are. Thank you very much.
Customer: Thanks. Bye.
What problems have you had with bills? How do sort them out? What advice would you give to other people? Leave a comment below and let us know