In this section you can practise the English you need when someone comes to the door, when someone calls you on the phone or when you receive a letter in the post. 

an ESOL learner speaking on the phone

The teacher's phone call

Teachers often need to talk to the parents of children who are in their class about how the child is getting on. This video will help you learn new words, give you listening practice and help you understand and make polite suggestions.

Changing an appointment

Making an appointment by telephone in English can be hard because you need to use clear language and speak calmly. Watch the film and complete the activities so you can learn useful phrases to say when you make or change appointments or plans. 

The teacher’s visit

Watch the film called 'The teacher's visit' and complete the activities so you can feel confident if you have to speak to a teacher about a child starting school.

The noisy television

Has a neighbour ever come to your home and asked you to stop doing something because it was annoying them? Watch the video and complete the activities which will help you understand more about polite requests.

The Bell Foundation