Ordering coffee

This unit focuses on counter service in a café/restaurant environment. It is based on the National Occupational Standards related to providing a counter/takeaway service:

There are two files to download

  • Teachers' notes and additional materials
  • Worksheets.

You can find interactive versions of the worksheet activities as well as the videos here:

Time: Approximately 7-8 hours for this unit.  Timings are flexible and teachers can break down the units into smaller chunks of learning and build in revision as required. 


  • To introduce and practise giving customers information about dishes/food      
  • To provide practice in finding out what customers require
  • To raise awareness of special dietary needs
  • To practise the functions of responding to customer requests, describing and offering
  • To practise the language of taking payments