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    This resource has been produced in two different formats:

    • This teachers’ pack, including teachers’ notes, classroom materials, PowerPoint presentation and an accompanying video, 
    • Two self-access resource for learners with online activities. These are available here:
      Problems at work

    Level: Entry 2/Access 3 in Scotland / CEF A2.

    Unit 1: the job has four parts

    • Following instructions
    • Reporting problems (this part)
    • Customers’ problems
    • Using chemicals

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