On this page you can find:

  • the teachers’ pack which includes teachers’ notes and classroom materials
  • a PowerPoint presentation
  • an accompanying video 

Level: Entry 3/Intermediate 1 in Scotland / CEF B1.

Unit 3: supervising has four parts

  • Customer complaints 
  • Accident reports (this part)
  • Work orders
  • Evaluating performance
Copyright - please read
All the materials on these pages are free for you to download and copy for educational use only. You may not redistribute, sell or place these materials on any other web site without written permission from the British Council. If you have any questions about the use of these materials please email us at: esolnexus@britishcouncil.org

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