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    This resource has been produced in two different formats:

    • This teachers’ pack, including teachers’ notes, classroom materials, PowerPoint presentation and an accompanying video, 
    • A self-access resource for learners with online activities. This is available here: Complaints to the supervisor

    Level: Entry 3/Intermediate 1 in Scotland / CEF B1.

    Unit 3: supervising has four parts

    • Customer complaints (this part)
    • Accident reports 
    • Work orders
    • Evaluating performance