This resource has been produced in two different formats:

  • This teachers’ pack, including teachers’ notes, classroom materials, PowerPoint presentation and an accompanying video,  
  • A self-access resource for learners with online activities. This is available here: Evaluating performance

Level: Entry 3/Intermediate 1 in Scotland / CEF B1.

Unit 3: Supervising has four parts

  • Customer complaints 
  • Accident reports 
  • Work orders
  • Evaluating performance (this part)


Copyright - please read

All the materials on these pages are free for you to download and copy for educational use only. You may not redistribute, sell or place these materials on any other web site without written permission from the British Council. If you have any questions about the use of these materials please email us at: