Talking to an angry service user
What would you say if a service user called you horrible names or became violent?
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Talking to a service user who is upset
Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
My journey to work
How do you go to work? How long is your journey? Listen to Anne describe her journey to work.
Out and about with Habib
Habib talks about what he does every day in his job as a self-employed taxi driver. Find out about his daily routine and learn some useful expressions.
Ordering fish and chips
In the UK, many people enjoy eating fish and chips.
What is the role of an MP?
Do you know what an MP does? These activities will help you to find out more.
John’s dream
This is a story of a person who worked hard to make his dream come true.
A farmer and his sons
This is a story of a farmer and his family.
Cold call
Have you ever received telephone calls from people trying to sell you things?
Wrong number
Have you ever received a telephone call from someone who called you by mistake? In these activities, you will learn what to say if this happens.