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This resource is aimed primarily at learners who are already working in retail or who want to find out more about working in the sector, but will appeal to any learners who need to talk about processes, prices or career development. The resource uses authentic sound recordings as a springboard for practice in listening, speaking, writing and numeracy skills within this context.
'Introduction to care work: what's involved in care work?', is suitable for ESOL learners who plan to work in the care sector or who have recently begun working in the sector. It focusses in particular on working with the elderly.
Evaluating feedback is suitable for learners who are working or plan to work as cleaning supervisors. It helps learners structure feedback when giving appraisals as well as allowing them to practise appropriate vocabulary.
Preventing and reporting accidents is suitable for learners who are working or plan to work as cleaners. It helps learners talk about avoiding accidents understand safety signs and report accidents..