Listen to Tanya, an experienced care worker, and learn some appropriate phrases to use for introductions and greetings with elderly service users i
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Do the people who work in the places that you clean ask you to do things?
Making an appointment by telephone in English can be hard because you need to use clear language and speak calmly.
Watch the film called 'The teacher's visit' and complete the activities so you can feel confident if you have to speak to a teacher about a child s
This lesson is based around employability and deals with different factors which contribute to creating a good first impression, such as dress, punctuality and register of speech. The language focus is the use of should and shouldn’t to give advice, and learners practise giving advice on how to create a good first impression.
In this video we find out about the ways that domestic workers communicate with each other and with their families.