Talking to a service user who is upset
Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
This lesson focuses on the use of –ed/-ing adjectives in the context of watching television. Students will practise using the adjectives to talk about their viewing habits.
This lesson is about food. It is based on a video, which shows students talking about their favourite British foods. The lesson provides students with the opportunity to listen and learn about British foods and to write about and discuss their food tastes in general.
Do you have to wear anything at work to say safe?
What do your students know about Wales? Try this lesson and help them learn more about an interesting part of the UK.
Perhaps the most important skill connected with socialising is to ‘shut up and listen'. This lesson can help students to become active listeners.
Many learners of English worry about their mistakes and allow their insecurities to prevent them from participating in meetings fully. This lesson provides reassurance that such insecurities are very common and normal.
In a negotiation, it’s very important to know when to speak, when to ask and when to listen. Here students rank and discuss the stages of negotiation, do a reading activity and look at negotiations vocabulary, examine question types, then finish with a role play to practise clarifying, summarising and responding.
Are you an easy-going person? Do many things get on your nerves? Watch the video of Anne talking about things that get on her nerves and practise using phrases like 'I wish you would ...' to show you are irritated.