Have you ever had a really bad day? Watch the video of Anne talking about when she had one of those terrible days.
▶Filter Your Results
In a negotiation, it’s very important to know when to speak, when to ask and when to listen. Here students rank and discuss the stages of negotiation, do a reading activity and look at negotiations vocabulary, examine question types, then finish with a role play to practise clarifying, summarising and responding.
Watch the video of Anne talking about what she likes watching on TV, then answer the questions.
In the UK, many people enjoy eating fish and chips.