Would you like to work in the care sector? What training and qualifications will be useful?
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Listen to Tanya, an experienced care worker, and learn some appropriate phrases to use for introductions and greetings with elderly service users i
Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
Care work can be challenging. Service users sometimes get upset and depressed.
How can you talk to a service user to make them feel comfortable? What can you talk about?
Do you know what to do if there is an accident at work. In this resource you will listen to Rene reporting an accident to the supervisor.