How good are you at giving feedback. Watch the supervisors giving feedback to cleaners in this resource.
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If customers are unhappy with the bill you will need to resolve any problems professionally. This section has activities to help you learn language to do this.
Who is usually in charge in the kitchen of a canteen/restaurant? What is their role? In this resource you will watch a chef giving a team briefing and practice listening. This will help you understand the language used in briefings and to talk about special dietary needs.