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In a negotiation, it’s very important to know when to speak, when to ask and when to listen. Here students rank and discuss the stages of negotiation, do a reading activity and look at negotiations vocabulary, examine question types, then finish with a role play to practise clarifying, summarising and responding.
‘Working in a Shop’ is aimed primarily at learners who are already working in retail or who want to find out more about working in the sector, but will appeal to any learners who need to talk about processes, prices or career development. The resource uses authentic sound recordings as a springboard for practice in listening, speaking, writing and numeracy skills within this context.
This resource is part of 'English in my home', which aims to give ESOL learners the confidence and the language to deal with situations they may encounter in their homes. in this lesson, Arjun's neighbour complains about the television. Learners practise complaining politely and dealing with complaints.