Counter service: taking payment 2
This section shows a customer collecting a takeaway order and focuses on the language needed to check the order and take payments.
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Counter service: taking payment 1
In this section we focus on taking payments from customers. You will listen to customers paying and focus on the language you need to take payments.
Menu Types
Restaurants and cafes often have different kinds of menus. Here you will learn about the different kinds of menus at Victor's cafe and practise pronouncing words correctly.
Back of house: chef's briefing
Who is usually in charge in the kitchen of a canteen/restaurant? What is their role? In this resource you will watch a chef giving a team briefing and practice listening. This will help you understand the language used in briefings and to talk about special dietary needs.
Serving Customers
In this resource you will watch a video and learn expressions to use when serving customers.
Taking food orders: table service
In this resource, you will listen to customers ordering from a menu and practise forming the questions that you may need to ask.
Problems during the meal
Dealing with problems effectively is an important part of customer service. In this section you will watch a video and listen to people having problems with their meal. You will learn the language you need to deal with this.
Describing dishes
Customers will often ask you to talk about the dishes you sell. The video and exercises here will help you to talk about the different kinds of food on your menu.
Greeting & seating customers
Making a good first impression on customers is very important. In this section you will watch a video, listen to and learn important language to help you do this.
Back of house: clearing up
Do you remember any opening and closing checks that café/canteen/restaurant staff must do?
In this unit you listen to someone talking about the checks that they have to do at the end of the day. This will help you follow instructions at work.