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Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
Do you know what to do if there is a fire in the building you work in?
Do you know what to do if there is an accident at work. In this resource you will listen to Rene reporting an accident to the supervisor.
A cleaner needs to know what things to use for his/her job. Phil tells Susana about the things to use for her job and what to do.
Do you have to wear anything at work to say safe?
Did you know that the most common accident for cleaners was slipping over? Watch Anna explain to Rene some simple steps to help stop this happening. In this resource you will learn some new vocabulary and practice your listening skills.
Do you have to take stock or order new products at work?
Do the people who work in the places that you clean ask you to do things?