Talking to an angry service user
What would you say if a service user called you horrible names or became violent?
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Talking to a service user who is upset
Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
Self-employed domestic cleaner
Laura talks about what it’s really like to be a self-employed domestic cleaner in the UK.
Fire evacuation
Do you know what to do if there is a fire in the building you work in?
Reporting accidents
Do you know what to do if there is an accident at work. In this resource you will listen to Rene reporting an accident to the supervisor.
What does a cleaner need?
A cleaner needs to know what things to use for his/her job. Phil tells Susana about the things to use for her job and what to do.
Personal Protective Equipment
Do you have to wear anything at work to say safe?
Avoiding trips and slips
Did you know that the most common accident for cleaners was slipping over? Watch Anna explain to Rene some simple steps to help stop this happening. In this resource you will learn some new vocabulary and practice your listening skills.
Stocktake
Do you have to take stock or order new products at work?
Customer problems
Do the people who work in the places that you clean ask you to do things?