Talking to an angry service user
What would you say if a service user called you horrible names or became violent?
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Talking to a service user who is upset
Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
Making the service user feel comfortable
How can you talk to a service user to make them feel comfortable? What can you talk about?
Out and about with Habib
Habib talks about what he does every day in his job as a self-employed taxi driver. Find out about his daily routine and learn some useful expressions.
Ordering fish and chips
In the UK, many people enjoy eating fish and chips.
Describing an image: a house
Listen to Penny describing a photo of a living room in a house and the practise yourself. The language focus here is modal verbs of deduction.
What is the role of an MP?
Do you know what an MP does? These activities will help you to find out more.
Supermarkets
Learn the vocabulary of supermarkets and adjectives you can use to describe them.
At school
Do you have children who go to primary school? This unit will help you learn some new words used in school.
At the Post Office
Would you like to know more words in English? This activity will help you learn new words about the Post Office.