Getting started in care work
Would you like to work in the care sector? What training and qualifications will be useful?
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Introductions and greetings
Listen to Tanya, an experienced care worker, and learn some appropriate phrases to use for introductions and greetings with elderly service users i
Talking to an angry service user
What would you say if a service user called you horrible names or became violent?
Talking to a service user who is upset
Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
Talking to an unwell service user
Care work can be challenging. Service users sometimes get upset and depressed.
Making the service user feel comfortable
How can you talk to a service user to make them feel comfortable? What can you talk about?
Becoming a self-employed taxi driver
Habib talks about his job, and how he became a self-employed taxi driver. Practise your listening skills and learn some useful English words and phrases.
Reading a note
Laura, a self-employed cleaner, often has to read notes from her employer. Practise using vocabulary for the home and cleaning and use your reading skills to read a note from Laura's employer.
Self-employed domestic cleaner
Laura talks about what it’s really like to be a self-employed domestic cleaner in the UK.
Reporting accidents
Do you know what to do if there is an accident at work. In this resource you will listen to Rene reporting an accident to the supervisor.