Getting started in care work
Would you like to work in the care sector? What training and qualifications will be useful?
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Introductions and greetings
Listen to Tanya, an experienced care worker, and learn some appropriate phrases to use for introductions and greetings with elderly service users i
Talking to an angry service user
What would you say if a service user called you horrible names or became violent?
Talking to a service user who is upset
Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
Talking to an unwell service user
Care work can be challenging. Service users sometimes get upset and depressed.
Making the service user feel comfortable
How can you talk to a service user to make them feel comfortable? What can you talk about?
My journey to work
How do you go to work? How long is your journey? Listen to Anne describe her journey to work.
Migrant domestic workers: one year on
We spoke to the group of domestic workers from Justice for Domestic Workers (J4DW) and Unite the Union, who took part in our original series of fil
A perfect day: second conditional
Watch the video of Anne talking about her idea of a perfect day, then practise your grammar by answering the questions on using the second conditio
Regrets: third conditional
Watch and listen to Anne tell a story about mistakes that could have cost someone's life!