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Talking to an angry service user

What would you say if a service user called you horrible names or became violent?

Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?

In the UK, many people enjoy eating fish and chips.

This is a story of a person who worked hard to make his dream come true.

This is a story of a farmer and his family.

Playing is an important part of childhood and it helps children to learn.

Can you imagine life without writing - not just with a pen but on a computer, a laptop or sending text messages on your phone?

James Dawson, a company manager, is retiring. Listen to this speech given at his retirement party then try the activities.

Listen to an interview with a recruitment expert, who talks about his experience of reading CVs and offers some good advice on writing them.

Have you heard of the S-T-R-E-S-S approach to beating stress? Listen to Emily as she explains it, then try the activities.