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Talking to an angry service user

What would you say if a service user called you horrible names or became violent?

Talking to a service user who is upset

Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?

Making the service user feel comfortable

How can you talk to a service user to make them feel comfortable? What can you talk about?

a surprised man

Unexpected situations

This lesson plan is all about the language learners need in the outside world when things do not go exactly according to plan!  

Same as the teacher?

This fun activity can be used as a vocabulary review or to test existing vocabulary knowledge, and generates a lot of lexis.

 dream_dare_to_dream

John’s dream

This is a story of a person who worked hard to make his dream come true.

A farmer and his sons

This is a story of a farmer and his family.

What do you think of the police in the UK?

What do you think of the police in the UK? How are they different from the police in your country? In this activity you will read about different people’s attitudes to the police.

a nurse speaking to a patient

Using a person specification

This lesson helps learners to be able to use a person specification when applying for work. They will develop their understanding of the vocabulary used to describe personal skills and attributes in an employability context. 

 couscous salad

Vegetarian UK

There are over 3 million vegetarians – people who don’t eat meat - in the UK today and the number is rising.

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