Listen to Tanya, an experienced care worker, and learn some appropriate phrases to use for introductions and greetings with elderly service users i
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Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
Care work can be challenging. Service users sometimes get upset and depressed.
How can you talk to a service user to make them feel comfortable? What can you talk about?