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Talking to an angry service user

What would you say if a service user called you horrible names or became violent?

Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?

Are there some things that you do every week? Do you have a routine? Watch the video and listen to Anne talk about her routine.

In this lesson Anne talks about her work as an English teacher. The language focus is on the present perfect continuous and simple.

Can learning English help to bring different communities together?

Laura talks about what it’s really like to be a self-employed domestic cleaner in the UK.

British people often celebrate important events by going out for a meal.

In the UK, many people try to have a healthy lifestyle so they feel their best.

These activities will help you prepare for ESOL speaking examinations and give short, informal presentations.

Can you say these English sounds? Practise saying words like ‘shape’ and 'sheep' which contain the vowel sounds /eɪ/ and /i:/