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Talking to an angry service user

What would you say if a service user called you horrible names or became violent?

Talking to a service user who is upset

Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?

My routine: adverbs of frequency

Are there some things that you do every week? Do you have a routine? Watch the video and listen to Anne talk about her routine.

Work: present perfect continuous and simple

In this lesson Anne talks about her work as an English teacher. The language focus is on the present perfect continuous and simple.

Learning English together

Can learning English help to bring different communities together?

The neighbour

These resources aim to give learners confidence and equip them with the language necessary to deal with situations where unexpected callers arrive at the door.

Cold call

These resources aim to give learners the confidence and the language to deal with situations they may encounter in their homes.

young men talking in a group

Magic mirror storytelling

This lesson uses a simple storytelling technique (magic mirror) to give students speaking practice in a relaxed, non-threatening environment. Magic mirror can be used at any level, but works best where students have a sufficient level of English to narrate a story orally. 

Four Warned

This lesson is based on an a book from the Quick Reads series called ‘Four warned’ and was written Jeffery Archer. The extract of the book that is used in this lesson focuses on a dramatic car chase. Learners have the opportunity to develop their reading, vocabulary and storytelling skills by using both online and classroom-based activities.

Watching television: adjectives

This lesson focuses on the use of –ed/-ing adjectives in the context of watching television. Students will practise using the adjectives to talk about their viewing habits.

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