Customer problems
Do the people who work in the places that you clean ask you to do things?
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The teacher’s visit
Watch the film called 'The teacher's visit' and complete the activities so you can feel confident if you have to speak to a teacher about a child s
Making a good first impression
This lesson is based around employability and deals with different factors which contribute to creating a good first impression, such as dress, punctuality and register of speech. The language focus is the use of should and shouldn’t to give advice, and learners practise giving advice on how to create a good first impression.
Complaints to the supervisor
What problems can clients have with a cleaning company?