Have you ever had a really bad day? Watch the video of Anne talking about when she had one of those terrible days.
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In a negotiation, it’s very important to know when to speak, when to ask and when to listen. Here students rank and discuss the stages of negotiation, do a reading activity and look at negotiations vocabulary, examine question types, then finish with a role play to practise clarifying, summarising and responding.
Watch the video of Anne talking about what she likes watching on TV, then answer the questions.