Talking to an angry service user
What would you say if a service user called you horrible names or became violent?
Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
Are there some things that you do every week? Do you have a routine? Watch the video and listen to Anne talk about her routine.
In this lesson Anne talks about her work as an English teacher. The language focus is on the present perfect continuous and simple.
Habib talks about his job, and how he became a self-employed taxi driver. Practise your listening skills and learn some useful English words and phrases.
Laura talks about what it’s really like to be a self-employed domestic cleaner in the UK.