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Talking to an angry service user

What would you say if a service user called you horrible names or became violent?

Talking to a service user who is upset

Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?

My journey to work

How do you go to work? How long is your journey? Listen to Anne describe her journey to work.

My routine: adverbs of frequency

Are there some things that you do every week? Do you have a routine? Watch the video and listen to Anne talk about her routine.

Work: present perfect continuous and simple

In this lesson Anne talks about her work as an English teacher. The language focus is on the present perfect continuous and simple.

passengers in a taxi

Becoming a self-employed taxi driver

Habib talks about his job, and how he became a self-employed taxi driver. Practise your listening skills and learn some useful English words and phrases.

Learning English together

Can learning English help to bring different communities together?

Self-employed domestic cleaner

Laura talks about what it’s really like to be a self-employed domestic cleaner in the UK.

Going out for dinner

British people often celebrate important events by going out for a meal.

Health and fitness

In the UK, many people try to have a healthy lifestyle so they feel their best.

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