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Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
How can you talk to a service user to make them feel comfortable? What can you talk about?
These resources aim to give learners confidence and equip them with the language necessary to deal with situations where unexpected callers arrive at the door.
These resources aim to give learners the confidence and the language to deal with situations they may encounter in their homes.