Talking to an angry service user
What would you say if a service user called you horrible names or became violent?
▶Filter Your Results
Page 1 of 9
Talking to a service user who is upset
Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
Making the service user feel comfortable
How can you talk to a service user to make them feel comfortable? What can you talk about?
My journey to work
How do you go to work? How long is your journey? Listen to Anne describe her journey to work.
Out and about with Habib
Habib talks about what he does every day in his job as a self-employed taxi driver. Find out about his daily routine and learn some useful expressions.
The neighbour
These resources aim to give learners confidence and equip them with the language necessary to deal with situations where unexpected callers arrive at the door.
Cold call
These resources aim to give learners the confidence and the language to deal with situations they may encounter in their homes.
Ordering fish and chips
In the UK, many people enjoy eating fish and chips.
Unexpected situations
This lesson plan is all about the language learners need in the outside world when things do not go exactly according to plan!
Same as the teacher?
This fun activity can be used as a vocabulary review or to test existing vocabulary knowledge, and generates a lot of lexis.