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This resource is part of 'English in my home', which aims to give ESOL learners the confidence and the language to deal with situations they may encounter in their homes. in this lesson, Arjun's neighbour compalins about the television. Learners practise complaining politely and dealing with complaints.
This resource is aimed at learners who are considering becoming self-employed. It also explores the language needed by a self-employed cleaners and taxi-driver so it will also be useful for learners who work in these areas. In this section, learners explore the language of note writing further and write their own note.
Customer complaints is suitable for learners who are working or plan to work as cleaning supervisors. It give learners practice completing formal accident reports.