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Introductions and greetings

Listen to Tanya, an experienced care worker, and learn some appropriate phrases to use for introductions and greetings with elderly service users i

Talking to an angry service user

What would you say if a service user called you horrible names or became violent?

Talking to a service user who is upset

Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?

Talking to an unwell service user

Care work can be challenging. Service users sometimes get upset and depressed.

Making the service user feel comfortable

How can you talk to a service user to make them feel comfortable? What can you talk about?

Qualities of a care worker

Listen to care workers talking about the qualities they need to do their jobs.  Learn new vocabulary, practise your listening skills and learn more

What motivates people to go into care work?

Listen to what motivates people to become care workers.  Learn new vocabulary, practise your listening skills and learn more about why people becom

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