Supervising: customer complaints
Customer complaints is suitable for learners who are working or plan to work as cleaning supervisors. It helps learners address complaints from customers in a professional and diplomatic way.
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Health and safety: fire safety
Fire safety is suitable for learners who are working or plan to work as cleaners. It helps learners ask about fire safety equipment and understand fire safety procedures and signs.
Health and safety: safety signs
Safety signs is suitable for learners who are working or plan to work as cleaners. It helps learners understand symbols used to warn about hazards on cleaning products to talk about the risks and precautions.
The job: following instructions
Following instructions is suitable for learners who are working or plan to work as cleaners. It helps learners understand basic instructions at work and develops techniques for checking understanding
Supervising: evaluating performance
Evaluating feedback is suitable for learners who are working or plan to work as cleaning supervisors. It helps learners structure feedback when giving appraisals as well as allowing them to practise appropriate vocabulary.
The job: using chemicals
Using chemicals is suitable for learners who are working or plan to work as cleaners. It helps learners understand basic information from product labels and helps them practise the language needed for asking for further information about cleaning products.