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Talking to an angry service user

What would you say if a service user called you horrible names or became violent?

Talking to a service user who is upset

Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?

My journey to work

How do you go to work? How long is your journey? Listen to Anne describe her journey to work.

My routine: adverbs of frequency

Are there some things that you do every week? Do you have a routine? Watch the video and listen to Anne talk about her routine.

Work: present perfect continuous and simple

In this lesson Anne talks about her work as an English teacher. The language focus is on the present perfect continuous and simple.

passengers in a taxi

Becoming a self-employed taxi driver

Habib talks about his job, and how he became a self-employed taxi driver. Practise your listening skills and learn some useful English words and phrases.

Learning English together

Can learning English help to bring different communities together?

Self-employed domestic cleaner

Laura talks about what it’s really like to be a self-employed domestic cleaner in the UK.

The neighbour

These resources aim to give learners confidence and equip them with the language necessary to deal with situations where unexpected callers arrive at the door.

Cold call

These resources aim to give learners the confidence and the language to deal with situations they may encounter in their homes.

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