Talking to an angry service user
What would you say if a service user called you horrible names or became violent?
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Talking to a service user who is upset
Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
My journey to work
How do you go to work? How long is your journey? Listen to Anne describe her journey to work.
My routine: adverbs of frequency
Are there some things that you do every week? Do you have a routine? Watch the video and listen to Anne talk about her routine.
Work: present perfect continuous and simple
In this lesson Anne talks about her work as an English teacher. The language focus is on the present perfect continuous and simple.
Becoming a self-employed taxi driver
Habib talks about his job, and how he became a self-employed taxi driver. Practise your listening skills and learn some useful English words and phrases.
Learning English together
Can learning English help to bring different communities together?
Self-employed domestic cleaner
Laura talks about what it’s really like to be a self-employed domestic cleaner in the UK.
The neighbour
These resources aim to give learners confidence and equip them with the language necessary to deal with situations where unexpected callers arrive at the door.
Cold call
These resources aim to give learners the confidence and the language to deal with situations they may encounter in their homes.