These resources aim to give learners the confidence and the language to deal with situations they may encounter in their homes. In this lesson, Arjun and Sunita deal with an emergency at home and call for help.
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These resources aim to give learners the confidence and the language to deal with situations they may encounter in their homes. In this lesson, Arjun shows Sunita an interesting way to deal with unwanted callers.
This resource is aimed primarily at learners who are already working in retail or who want to find out more about working in the sector, but will appeal to any learners who need to talk about processes, prices or career development. The resource uses authentic sound recordings as a springboard for practice in listening, speaking, writing and numeracy skills within this context.
In a negotiation, it’s very important to know when to speak, when to ask and when to listen. Here students rank and discuss the stages of negotiation, do a reading activity and look at negotiations vocabulary, examine question types, then finish with a role play to practise clarifying, summarising and responding.