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Talking to an angry service user

What would you say if a service user called you horrible names or became violent?

Talking to a service user who is upset

Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?

My routine: adverbs of frequency

Are there some things that you do every week? Do you have a routine? Watch the video and listen to Anne talk about her routine.

Work: present perfect continuous and simple

In this lesson Anne talks about her work as an English teacher. The language focus is on the present perfect continuous and simple.

passengers in a taxi

Becoming a self-employed taxi driver

Habib talks about his job, and how he became a self-employed taxi driver. Practise your listening skills and learn some useful English words and phrases.

taxi passengers

Self-employed taxi driver

Habib talks about his job, what is involved and why he is a self-employed taxi driver. Find out more and learn some useful English words and phrases.

Out and about with Habib

Habib talks about what he does every day in his job as a self-employed taxi driver. Find out about his daily routine and learn some useful expressions.

Likes, dislikes and advice

Habib talks about what he enjoys about his job, and what he doesn't like. He also gives some advice for people who would like to become self-employed.  Use your listening skills to correct mistakes and answer questions. 

Future plans and customers

Habib, a self-employed taxi driver, talks about his plans for the future. Use your listening skills to correct mistakes and answer questions.

Learning English together

Can learning English help to bring different communities together?

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