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This lesson provides students with facts about their consumer rights, to make them better informed when they are buying items in shops or online. As well as learning common collocations related to consumer rights, they will practise their listening skills and take part in a role-play to return a faulty item.
This lesson is based on a video about a child attending a birthday party in the UK.
In a negotiation, it’s very important to know when to speak, when to ask and when to listen. Here students rank and discuss the stages of negotiation, do a reading activity and look at negotiations vocabulary, examine question types, then finish with a role play to practise clarifying, summarising and responding.