Talking to an angry service user
What would you say if a service user called you horrible names or became violent?
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Talking to a service user who is upset
Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
Making the service user feel comfortable
How can you talk to a service user to make them feel comfortable? What can you talk about?
The neighbour
These resources aim to give learners confidence and equip them with the language necessary to deal with situations where unexpected callers arrive at the door.
Cold call
These resources aim to give learners the confidence and the language to deal with situations they may encounter in their homes.
Unexpected situations
This lesson plan is all about the language learners need in the outside world when things do not go exactly according to plan!
Same as the teacher?
This fun activity can be used as a vocabulary review or to test existing vocabulary knowledge, and generates a lot of lexis.
Describing an image: a house
Listen to Penny describing a photo of a living room in a house and the practise yourself. The language focus here is modal verbs of deduction.
What is the role of an MP?
Do you know what an MP does? These activities will help you to find out more.
John’s dream
This is a story of a person who worked hard to make his dream come true.