Talking to an angry service user
What would you say if a service user called you horrible names or became violent?
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Talking to a service user who is upset
Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
The neighbour
These resources aim to give learners confidence and equip them with the language necessary to deal with situations where unexpected callers arrive at the door.
Cold call
These resources aim to give learners the confidence and the language to deal with situations they may encounter in their homes.
What is the role of an MP?
Do you know what an MP does? These activities will help you to find out more.
John’s dream
This is a story of a person who worked hard to make his dream come true.
A farmer and his sons
This is a story of a farmer and his family.
Meter reading
'Someone at the door - meter reading', is part of 'English in my home'. These resources aim to give learners confidence and equip them with the language necessary to deal with situations where unexpected callers arrive at the door. In this lesson, Sunita finds out all about how the electricity reads the meter.
Getting a plumber
'These resources aim to give learners the confidence and the language to deal with situations they may encounter in their homes. In this lesson, Sunita talks to a plumber about doing some repairs.
An emergency
These resources aim to give learners the confidence and the language to deal with situations they may encounter in their homes. In this lesson, Arjun and Sunita deal with an emergency at home and call for help.