Talking to an angry service user
What would you say if a service user called you horrible names or became violent?
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Avoiding trips and slips
Did you know that the most common accident for cleaners was slipping over? Watch Anna explain to Rene some simple steps to help stop this happening. In this resource you will learn some new vocabulary and practice your listening skills.
Stocktake
Do you have to take stock or order new products at work?
Problems at work
What problems do you think cleaners have at work?