Have you ever received a telephone call from someone who called you by mistake? In these activities, you will learn what to say if this happens.
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In this video we find out about the ways that domestic workers communicate with each other and with their families.
Do you like making cakes and biscuits? Watch this video where Anne shows you how to make some traditional British biscuits. They taste so good!
How good are you at giving feedback. Watch the supervisors giving feedback to cleaners in this resource.
What problems do you think cleaners have at work?
Watch the video of Anne talking about what she likes watching on TV, then answer the questions.