Introductions and greetings
Listen to Tanya, an experienced care worker, and learn some appropriate phrases to use for introductions and greetings with elderly service users i
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Customer problems
Do the people who work in the places that you clean ask you to do things?
Common spelling mistakes
Even British people find spelling English words difficult.
Changing an appointment
Making an appointment by telephone in English can be hard because you need to use clear language and speak calmly.
The teacher’s visit
Watch the film called 'The teacher's visit' and complete the activities so you can feel confident if you have to speak to a teacher about a child s
The noisy television
Has a neighbour ever come to your home and asked you to stop doing something because it was annoying them?
Communication and domestic work
In this video we find out about the ways that domestic workers communicate with each other and with their families.
Complaints to the supervisor
What problems can clients have with a cleaning company?
Writing a text message
In this module you will write a short text message using can and can't. You will also practise spelling days of the week, using capital letters and basic punctuation.