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Talking to an angry service user

What would you say if a service user called you horrible names or became violent?

Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?

How can you talk to a service user to make them feel comfortable? What can you talk about?

How do you go to work? How long is your journey? Listen to Anne describe her journey to work.

In the UK, many people enjoy eating fish and chips.

Listen to Penny describing a photo of a living room in a house and the practise yourself. The language focus here is modal verbs of deduction.

Learn the vocabulary of supermarkets and adjectives you can use to describe them.

Do you have children who go to primary school? This unit will help you learn some new words used in school.

Would you like to know more words in English? This activity will help you learn new words about the Post Office.

Have you ever been to hospital or would you like to work in healthcare? This activity will help you learn new words used in hospital.