Fire evacuation
Do you know what to do if there is a fire in the building you work in?
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Safety symbols
Have you seen orange symbols on chemicals that you use at work?
An emergency
These resources aim to give learners the confidence and the language to deal with situations they may encounter in their homes. In this lesson, Arjun and Sunita deal with an emergency at home and call for help.
Wrong number
These resources aim to give learners the confidence and the language to deal with situations they may encounter in their homes. In this lesson, Arjun shows Sunita an interesting way to deal with unwanted callers.
Getting to know you
Even simple social tasks like inviting a person out to a restaurant can cause embarrassment and stress. This lesson includes discussions of why such situations are difficult, as well as plenty of practice.
Building relationships
When we think of negotiations, we tend to focus on the hard negotiating skills connected with bargaining. In fact, many professional negotiators will confirm that the most important skill is effective relationship building.
Questioning and clarifying
In a negotiation, it’s very important to know when to speak, when to ask and when to listen. Here students rank and discuss the stages of negotiation, do a reading activity and look at negotiations vocabulary, examine question types, then finish with a role play to practise clarifying, summarising and responding.
Problems at work
What problems do you think cleaners have at work?
Saying the price
Would you like to work in a shop? In this activity you will hear Tanja talking to a customer and learn the different ways we can say prices.
I can’t see a price
‘Working in a Shop’ is aimed primarily at learners who are already working in retail or who want to find out more about working in the sector, but will appeal to any learners who need to talk about processes, prices or career development. The resource uses authentic sound recordings as a springboard for practice in listening, speaking, writing and numeracy skills within this context.