Introductions and greetings
Listen to Tanya, an experienced care worker, and learn some appropriate phrases to use for introductions and greetings with elderly service users i
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Parents' evening
This lesson is about school parents’ evenings. It provides students with the chance to read about parents’ evenings and practise vocabulary associated with meeting a child’s teacher. It also develops the students’ ability to ask a range of important questions at parents’ evening.
Customer problems
Do the people who work in the places that you clean ask you to do things?
Common spelling mistakes
Even British people find spelling English words difficult.
Changing an appointment
Making an appointment by telephone in English can be hard because you need to use clear language and speak calmly.
The teacher’s visit
Watch the film called 'The teacher's visit' and complete the activities so you can feel confident if you have to speak to a teacher about a child s
The noisy television
Has a neighbour ever come to your home and asked you to stop doing something because it was annoying them?
Making a good first impression
This lesson is based around employability and deals with different factors which contribute to creating a good first impression, such as dress, punctuality and register of speech. The language focus is the use of should and shouldn’t to give advice, and learners practise giving advice on how to create a good first impression.
Communication and domestic work
In this video we find out about the ways that domestic workers communicate with each other and with their families.
Getting to know you
Even simple social tasks like inviting a person out to a restaurant can cause embarrassment and stress. This lesson includes discussions of why such situations are difficult, as well as plenty of practice.