Supervising: customer complaints
Customer complaints is suitable for learners who are working or plan to work as cleaning supervisors. It helps learners address complaints from customers in a professional and diplomatic way.
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Supervising: work orders
Work orders is suitable for learners who are working or plan to work as cleaning supervisors. It helps learners to understand work order paperwork that they may have to read at work.
Supervising: accident reports
Customer complaints is suitable for learners who are working or plan to work as cleaning supervisors. It give learners practice completing formal accident reports.
Health and safety: fire safety
Fire safety is suitable for learners who are working or plan to work as cleaners. It helps learners ask about fire safety equipment and understand fire safety procedures and signs.
Health and safety: safety signs
Safety signs is suitable for learners who are working or plan to work as cleaners. It helps learners understand symbols used to warn about hazards on cleaning products to talk about the risks and precautions.
The job: reporting problems
Reporting problems is suitable for learners working in the cleaning sector. It helps develop the language needed to report problems at work and to check stock levels.
The job: following instructions
Following instructions is suitable for learners who are working or plan to work as cleaners. It helps learners understand basic instructions at work and develops techniques for checking understanding
Supervising: evaluating performance
Evaluating feedback is suitable for learners who are working or plan to work as cleaning supervisors. It helps learners structure feedback when giving appraisals as well as allowing them to practise appropriate vocabulary.
The job: customers' problems
Reporting problems is suitable for learners working in the cleaning sector. It helps learners to understand what customers ask for when they have problems and develops language for checking understanding. It also helps learners understand short notes from customers.
Health and safety: preventing and reporting accidents
Preventing and reporting accidents is suitable for learners who are working or plan to work as cleaners. It helps learners talk about avoiding accidents understand safety signs and report accidents..